1. Scope
This Refund Policy (the “Policy”) applies to all purchases of Perquira paid plans (each a “Paid Plan”) and forms part of the Terms of Use. Capitalised terms not defined in this Policy have the meanings given in the Terms of Use. By purchasing a Paid Plan, you acknowledge that you have read and agree to this Policy.
2. Merchant of Record
Paid Plans are sold and billed by Paddle.com Market Limited and its affiliates (“Paddle”), which acts as our merchant of record and authorised reseller. Paddle processes payments, calculates and collects applicable taxes, issues invoices and receipts, and processes any refund approved under this Policy or required by law. Your purchase is also governed by Paddle’s buyer terms and refund policy; where those terms grant you a right that cannot be excluded by law, that right applies.
3. Billing
Paid Plans are billed monthly in advance and renew automatically at the end of each billing period until cancelled. Each billing period entitles you to the allowances of your Paid Plan for that period only. Allowances are made available immediately upon payment and are not prorated.
4. No Refunds
Except as expressly provided in Sections 6 and 7 or as required by applicable law, all payments are final and non-refundable. No refund, credit or prorated reimbursement will be provided for (a) partial billing periods; (b) unused or partially used allowances; (c) periods during which the Service was not used; (d) downgrades between plans; (e) dissatisfaction with Outputs, including the content, accuracy or usefulness of any search, analysis, classification or research opportunity; or (f) failure to cancel before a renewal date.
5. Cancellation
You may cancel a Paid Plan at any time through your Account or the link in your Paddle receipt. Cancellation takes effect at the end of the current billing period. You will retain access to the Paid Plan until that date and will not be charged for any subsequent period. Cancellation does not entitle you to a refund of any amount already paid.
6. Statutory Rights of Withdrawal
Consumers in certain jurisdictions, including the European Union, the European Economic Area, Switzerland and the United Kingdom, may have a statutory right to withdraw from a purchase of digital content or digital services within a specified period. The Service is a digital service that is supplied immediately. By purchasing a Paid Plan and beginning to use it, including by running any Evidence Map, Research Opportunities analysis, paper analysis or journal match, you expressly request that performance of the Service begin immediately during the withdrawal period and acknowledge that, to the extent permitted by applicable law, your right of withdrawal is lost or reduced once performance has begun. Where a statutory right of withdrawal nonetheless applies, it will be honoured through Paddle, and you may be required to pay an amount proportionate to the Service supplied before withdrawal, to the extent permitted by law.
7. Exceptions
We will refund, in full, any amount charged (a) more than once for the same billing period; (b) after the effective date of a cancellation made in accordance with Section 5; or (c) in an amount different from the price applicable to your Paid Plan. If we discontinue the Service, or terminate your Account for reasons other than your breach of the Terms of Use, we will refund the portion of any prepaid fee that corresponds to the period after discontinuation or termination. Billing errors must be reported to us within thirty (30) days of the charge.
8. Refusal of Refunds
No refund will be issued, including any refund that would otherwise be discretionary, where there is evidence of fraud, unauthorised or abusive use of the Service, refund abuse, repeated purchase-and-refund behaviour, creation of multiple Accounts, sharing of Account access, or any other breach of the Terms of Use, or where your Account has been suspended or terminated for any of those reasons.
9. Payment Disputes and Chargebacks
If you believe a charge is incorrect, you agree to contact us at contact@perquira.com before initiating a payment dispute or chargeback with your bank or card issuer, so that we can investigate and, where appropriate, correct the charge. While a payment dispute or chargeback is under review, access to your Account may be suspended. Where a dispute or chargeback is initiated without good reason, or after you have used the Service for the disputed period, we may terminate your Account and decline future purchases, and we reserve the right to contest the dispute and to provide the payment processor with records of your use of the Service.
10. Discretionary Refunds
We or Paddle may, in exceptional circumstances and at our sole discretion, offer a full or partial refund that is not required by this Policy or by law. In deciding whether to do so, we may take into account your use of the Service during the relevant period. Any discretionary refund is made without admission of liability and does not create any right or expectation of a refund on any other occasion.
11. How to Request a Refund
Requests under Sections 6 or 7 must be sent to contact@perquira.com from the email address associated with your Account and should include the order number shown on your Paddle receipt, the date and amount of the charge, and the reason for the request. Approved refunds are issued by Paddle to the original payment method where possible. The time required for the refund to appear depends on your bank or card issuer. When a refund is issued, access to the Paid Plan for the refunded period ends.
12. Your Statutory Rights
Nothing in this Policy excludes or limits any right that you have under applicable consumer-protection law that cannot lawfully be excluded or limited. Where this Policy conflicts with such a right, the right will prevail to the extent of the conflict.
13. Changes to this Policy
We may revise this Policy from time to time by posting an updated version on this page with a new effective date. Changes apply only to payments made after the effective date and do not affect payments made before it.
14. Contact
Questions about this Policy may be sent to contact@perquira.com.